Complaints must be emailed to info@koch-hospitality.com with booking reference and full details.
Response time: within 7 business days.
We are NOT responsible for supplier issues.
FINAL LIABILITY PARAGRAPH
KOCH TRADING and ADVISORY SERVICES LLC shall not, under any circumstance, be held liable for ANY direct, indirect, incidental, consequential, financial, medical, personal, professional, or special damages; injuries; losses; delays; errors; medical outcomes; travel disruptions; third-party actions; omissions; or events beyond our control.
All services are performed by independent third-party providers, and ALL risks are assumed entirely by the client.
