Last Updated: 14th/11/2025
Privacy Policy This Privacy Policy explains how KOCH TRADING and ADVISORY SERVICES LLC (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use the website www.koch-hospitality.com or contact us via email or WhatsApp. By using our website or submitting personal information, you agree to this Privacy Policy.
Information We Collect
1.1 Information You Provide Directly:
- Full name
- Email address
- Phone number / WhatsApp
- Country of residence
- Travel and service preferences
- Uploaded documents or images
- Voluntarily submitted medical information
1.2 Automatically Collected Information:
- IP address
- Browser type and device information
- Pages viewed
- Cookies and tracking data
- Analytics data (Google Analytics, Meta Pixel)
1.3 Payment Information: Payments are processed by independent payment gateways. We do NOT store full credit card information.
How We Use Your Information:
- Reply to inquiries
- Prepare quotations
- Coordinate bookings
- Share details with suppliers
- Improve website performance
- Marketing (with consent)
- Ensure security and fraud prevention
Sharing Your Information: We may share data with:
- Airlines
- Hotels
- Transportation providers
- Clinics & medical centers
- Payment gateways
- IT and analytics partners
- Marketing platforms
We do NOT sell personal data.
Sensitive Medical Data: Medical data is treated as confidential, restricted, and shared only with selected providers.
International Transfers: Data may be transferred where partners operate. Reasonable protections are applied.
Data Retention: We retain data only for service, legal, and business purposes. You may request deletion at info@koch-hospitality.com.
Cookies: Used for analytics, personalization, performance, and advertising.
Your Rights: You may request access, correction, deletion, portability, or opt-out from marketing by emailing info@koch-hospitality.com.
Security: We implement reasonable security measures but cannot guarantee absolute protection.
Liability Disclaimer: We are NOT responsible for unauthorized access or events beyond reasonable control.
Contact: KOCH TRADING and ADVISORY SERVICES LLC
Email: info@koch-hospitality.com
WhatsApp: +971 50 205 4388
